Privacy Policy

Last Updated: 01/07/2025

At Gold Coast Off The Plan, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard your personal information.

1. What Information We Collect

We may collect personal information including, but not limited to:

Full name
Contact details (email, phone number, address)
Property preferences or interests
Financial information (as relevant to property transactions)
Identification documents (e.g., for tenancy or sales purposes)
IP address and website usage information

2. How We Collect Your Information

We collect personal information directly from you when you:

Make an enquiry via our website
Contact us by phone, email, or in person
Subscribe to our newsletter or marketing communications
Attend open homes or property inspections
Engage us for real estate services

We may also collect information from third parties such as property portals, financial institutions, or legal representatives where necessary.

3. Why We Collect Your Information

We collect your personal information to:

Provide real estate services including buying, selling, leasing, and property management
Respond to your enquiries and requests
Communicate marketing offers, property updates, and newsletters
Facilitate property transactions and compliance with legal obligations
Improve our website, services, and customer experience

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link in our emails.

4. Disclosure of Your Information

We may disclose your personal information to:

Property owners, landlords, or vendors (when you’re a buyer or tenant)
Legal, financial, or insurance service providers
Third-party contractors (e.g., marketing or IT providers)
Regulatory bodies or government authorities, where required by law

We take reasonable steps to ensure that these parties protect your information in accordance with the APPs.

5. Data Security

We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and managerial safeguards.

6. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or outdated. To do so, please contact us using the details below.

7. Website and Cookies

Our website may use cookies and tracking technologies to enhance your browsing experience. These tools collect non-personally identifiable information such as IP address, browser type, and pages visited. You can choose to disable cookies via your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements. The most current version will always be available on our website.

9. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact:

Gold Coast Off The Plan Pty Ltd

Email: admin@goldcoastofftheplan.com.au

We take privacy concerns seriously and will respond to your enquiry promptly.